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Refund & Return Policy
Effective Date: 20 December 2024
Owner of the website: Kids Etc.
Address: Shop No. 38, 39 & 40, Ground Floor, Amin Centre, Lalkhan Bazar, Chattogram.
Phone: 01858-559071
Email: kidsetcchittagong@gmail.com
Website: www.kidsetcshop.com
Refund & Return Policy
Thank you for shopping at Kids Etc. We are committed to providing a hassle-free online shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
At Kids Etc., we believe in flexibility. You can return or exchange products within 7 days of receiving your order. Here’s how it works:
-
Instant Return: You can return the product at the time of delivery if:
- The product is wrong, defective, damaged, not as described, or has quality issues.
- There is a size mismatch.
- You change your mind about receiving the order entirely or partially (delivery charges apply).
-
Standard Return: Notify us within 24 hours of receiving the order and return it within 7 days. For locations outside Chattogram, the issue will be resolved within 10 days after notification.
Conditions for Return or Exchange:
- The product must be unused, and the original packaging must be intact.
- Include the original receipt or proof of purchase.
Refunds
Your money is safe with us. Refunds are issued in the following cases:
- If we cannot provide a replacement for a returned item.
- If you cancel your order before it is shipped.
- If a different product is delivered.
- If an online payment is made twice due to a technical error.
Refund Process:
- Notify us with your Order ID and reason for the refund request via email at kidsetcchittagong@gmail.com
- We will evaluate your request and process the refund within 7-10 working days.
- Refunds for payments made using Credit/Debit Cards, Mobile Banking, or Bank Transfer will be credited to the original payment method.
- For bKash payments, refunds will be processed within 2 working days to your desired bKash account.
Note:
- Cash on Delivery (COD) orders are not eligible for refunds as no payment is made beforehand.
- Delivery charges and COD convenience fees are non-refundable.
Shipping Costs
- If the return is due to our error (e.g., wrong or defective product), Kids Etc. will bear the delivery and return shipping charges.
- If the return is due to a customer’s decision (e.g., change of mind), the customer will bear the delivery and return shipping charges.
Contact Us
If you have any questions or need assistance, feel free to contact us:
Phone: 01858-559071
Email: kidsetcchittagong@gmail.com
Messenger: Facebook page of Kids Etc.
We are here to ensure a seamless shopping experience!